Cybersecurity & Fraud

Fraud Detection Center

To respond to a call from Fraud Detection Center or notify us of out of state or unusual transactions that you want authorized.

Fraud Detection Center Customer Service is available 24/7 at (877) 253-8964.

Account Protection

You may not know it, but you have round-the-clock protection against the increasingly savvy perpetrators of debit card fraud. That's because the debit cards we issue at City Bank & Trust Co. are protected by Fraud Detection Center. This product uses industry leading technology, tools and expertise to manage fraud similar to what your credit card company may be using to help protect you.

Trained analysts will watch for suspicious activity on your behalf 24/7, 365 days a year. When a transaction is not consistent with your usual card activity, you will get a call from "Fraud Detection Center" to verify the authenticity of the transaction.

Fraud is a serious business, and can hit anytime. That is why we are always on guard to detect and prevent fraud from happening to you.

Please Remember

It is important that City Bank & Trust Co. has your current phone numbers on file so you can be reached by Fraud Detection Center in the event that suspicious or out of the ordinary card activity is recognized on your account.

If you will be traveling internationally or outside of your normal geographic area, contact us first and we will make sure your card is working for you while you travel.

If you ever get a call from "Fraud Detection Center," know that they are doing their job to prevent potential fraudulent use of your debit card.

If Fraud Detection Center calls you, they will only ask for your zip code. They will NEVER ask for the following information:

• Your full card number
• The expiration date on your card
• Your card's PIN number
• The CVC code on the back of your card
• Your full social security number

10 Tools to Help You Fight Fraud

The best way to fight consumer fraud is to prevent it, and the best weapon to protect yourself against fraud is information. If you can identify a scam, recognize when a deal is “too good to be true,” and you know when to say “no,” scam artists won’t stand a chance.

1. Ignore all mail, phone, and e-mail solicitations for foreign lottery promotions and investment opportunities. Consult with someone you know and trust to collaborate on your philanthropic and investment decisions.
2. Always be cautious about submitting advance fees for any business or sweepstakes offer – no matter where the offer originates.
3. Don't trust e-mails or text messages that appear to be from your financial institution or a government agency and request your bank account or Social Security number. Legitimate institutions will not e-mail or text you to deliver critical news or to request details about your account or financial status.
4. Shred financial documents and paperwork with personal information before you discard them.
5. Don't give out personal information on the phone, through the mail, or over the Internet to persons or businesses that are unknown to you.
6. Never click on links sent in unsolicited e-mails. Use firewalls, anti-spyware, and antivirus software to protect your computer.
7. Inspect your credit report. Visit www.AnnualCreditReport.com to order your free annual credit report.
8. Review your financial statements and credit card statements regularly. Look for charges you did not make and report them to your bank or Credit Card Company immediately.
9. Watch out for home repair scams and travel club fraud. Seek competitive bids and pricing, and be wary of any offer that seems too good to be true.
10. Don't be afraid to ask a banker, trusted advisor, family member, or friend if you have any doubts about an offer or business. Regardless of your age, sex, education level, financial status, or location, you are a potential victim.

If you think you are a victim of fraud, don't hesitate to call your financial institution or contact the Nebraska Attorney General's Consumer Protection Hotline at 800-727-6432 or visit their website at www.ago.ne.gov.

This information is provided by your local financial institution and the Nebraska Bankers Association.

Mobile Banking Security

The City Bank & Trust Co. app uses the same security as our online banking by using encryption technology. The app also features the ability to use Facial Recognition and Touch ID, by using facial recognition or your fingerprint to log in and prevent unauthorized access. Your security password is required for completing transfers within the app.

• Keep track of your mobile device and always use the digital locking mechanism available on your phone.
• Be careful of what you download. It is possible to design an app that could try to access your information.
• Use official bank apps when possible.
• Avoid banking while on public networks. Public networks aren’t very secure.
• You should never follow a banking link sent to you in a text or email. These links could potentially lead you to a spoofed web site.